by Lyn Lomasi, Staff Writer
Every community needs to have a clear objective. What is your community about? Do your members know the full purpose or intent? Is your community’s objective obvious when people visit the web space?
Make new on-topic posts as often as possible
In order for members to be able to interact with a similar objective, things need to be fresh and on-topic. If other members aren’t posting relevant topics regularly, as the community manager, you should step in and do so. This ensures that both new and old members understand what the site’s objective is. If things aren’t kept up-to-date, they may lose sight of what your community is truly about, which also leaves room for spam and other unwanted behavior.
Monitor member posts for relevancy
In addition to making those new, relevant posts, it’s important to keep an eye on what community members are posting. Part of a community manager’s job is to make sure that what’s being posted is relevant to the community. It’s fine to have an area for off-topic things. But if you want your community to be user-friendly, most posts should match what your community is about. Those that don’t should be moved to an off-topic area or removed entirely. Use your better judgment based on what your community members would prefer.
Keep an updated “About” or “Mission” section or page
Every web community should have an area that describes the community’s purpose. If your community consists of a website with multiple conversation areas (like comment sections, private messaging, and forums), you can create a specific page for that. Usually, that page should be titled along the lines of “About Us” or “Mission statement”. If your community is just a forum, you may want to include some community info within the main/welcome/guidelines post. That way, it’s immediately visible.
* I originally published this on Bubblews.com (no longer published there).
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Lyn Lomasi & Richard Rowell are life & business partners. Owners of the Write W.A.V.E. Media network, they are your content superheroes to the rescue! Running their network, tackling deadlines single handedly, and coaching fellow writers & entrepreneurs to be thought leaders is their top priority. While rescuing civilians from boring content and marketing, they conquer the world, living the RV life and making Crafts For A Purpose with their awesomely crazy family while recounting The Nova Skye Story, along with Kymani’s Travels. They also strive to one day cuddle with lions and giraffes. Until then, they’ll settle for furry rescue kitties and doggies.
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